When you call a cab company, a 56 year old woman who smokes 3 packs a day says “hello” in a scratchy voice and puts you on hold. She tells you your cab will be there in 45 minutes.
55 minutes later you call back, wondering where your ride is. She says “I’m sorry sir, the driver is being held up by road construction. He’ll be there in just a few minutes.” At minute 66 he finally turns up.