The Million-Dollar Lesson of Breathtaking Incompetence

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My wife Laura went to the bank the other day to buy some Euros. The lady behind the counter told her, “Oh, I’m sorry, Carol’s not here. We can’t do that today.”

The breathtaking incompetence, the utter disregard for anything even remotely resembling customer service…

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You want to scream, “You have ONE job!”

But, instead of screaming at incompetence, I want you to learn something VERY important from it.

In fact, if you have not learned this…and do not learn it VERY soon…I can’t imagine you’ll weather the next crash…and it’s gonna be a doozy.

Check out the video above now and see what I mean.

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2 Comments on “The Million-Dollar Lesson of Breathtaking Incompetence”

  1. In 2007 I had a similar experience while working as a broker. A client wanted to drop $3 million for a portfolio of cash flows but the company I contacted said the person who handled that department was on a sick leave and nobody could fill in for her.

    All someone there had to do was email me a list of what they had for sale. The pencil pushers couldn’t even do something that simple and everyone lost out on an easy deal.

  2. Definitely a frustration I’ve had in the past, too. I expect I may look at some of these huge multi-national conglomerates that were once awesome, but now seem to be staffed by incompetents….quite differently now.

    Like who else has waited in line to scan and bag your own groceries– then wanted to send an invoice for your time to the grocery store’s billing department? I thought of that years ago, and feel the same way each time my schedule / assistant schedule don’t line up to allow me to delegate something I already don’t enjoy (grocery shopping).

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